Companies included on the government’s approved Covid-19 travel test provider list appear ...

Covid travel test firms on UK government list refusing to give refunds – The Guardian

Companies included on the government’s approved Covid-19 travel test provider list appear to be flouting consumer law by refusing to refund customers for unfulfilled orders, according to dozens of travellers who have contacted the Guardian.Boots is among the firms whose terms and conditions state that orders for tests are non-refundable even if they fail to materialise despite the Consumer Rights Act allowing customers to claim money back if an order or service is not as described or fit for purpose.Another test provider has threatened legal action against customers who complain about missing tests.Sajid Javid, the health secretary, said on Sunday …

 

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